1. Acceptance of Terms

By accessing and using VeloCoreLab, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our service.

2. Description of Service

VeloCoreLab provides online baseball pitching training programs, including but not limited to: age-specific training plans, mobility routines, strength programs, velocity development protocols, and progress tracking tools.

3. Subscription and Payment

• VeloCoreLab offers a 7-day free trial period for new subscribers

• After the trial period, subscriptions are billed monthly at $15/month or annually at $100/year

• All payments are processed securely through Stripe

• You may cancel your subscription at any time

4. User Responsibilities

• You are responsible for maintaining the confidentiality of your account

• You must be at least 13 years old to use this service (or have parental consent)

• You agree to use the service only for lawful purposes

• You are responsible for consulting with medical professionals before beginning any training program

5. Medical Disclaimer

The training programs provided by VeloCoreLab are for educational purposes only. Always consult with a qualified healthcare professional before beginning any exercise program. VeloCoreLab is not liable for any injuries that may occur as a result of following our training programs.

6. Termination

We reserve the right to terminate or suspend access to our service immediately, without prior notice, for any reason, including breach of these Terms.

7. Changes to Terms

VeloCoreLab reserves the right to modify these terms at any time. We will notify users of any significant changes via email.

8. Contact Information

If you have any questions about these Terms, please contact us at [email protected]

1. Information We Collect

Personal Information:

• Name and email address

• Age group information

• Payment information (processed securely by Stripe)

• Training progress and velocity data (if you choose to log it)

Automatically Collected Information:

• IP address and browser type

• Usage data and analytics

• Cookies for session management

2. How We Use Your Information

• To provide and maintain our service

• To process payments and manage subscriptions

• To personalize your training experience

• To send important updates and notifications

• To improve our service and develop new features

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We only share information with:

• Stripe: For payment processing

• Service Providers: Who assist in operating our platform

• Legal Requirements: When required by law

4. Data Security

We implement industry-standard security measures to protect your personal information. All payment information is encrypted and processed securely through Stripe. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Opt-out of marketing communications

6. Cookies

We use cookies to enhance your experience, keep you logged in, and analyze site traffic. You can control cookie preferences through your browser settings.

7. Children's Privacy

Users under 13 require parental consent. We do not knowingly collect personal information from children under 13 without parental permission.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email.

9. Contact Us

For any privacy-related questions, contact us at [email protected]

1. Free Trial Period

VeloCoreLab offers a 7-day free trial period for all new subscribers. During this trial period, you can cancel at any time without being charged. No credit card is required to start your free trial.

2. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting customer support at [email protected]. Upon cancellation:

• Your access will continue until the end of your current billing period

• You will not be charged for subsequent billing periods

• No partial refunds are provided for unused portions of the billing period

3. Refund Eligibility

Due to the digital nature of our service and immediate access to all training content, we do not offer refunds after the free trial period has ended. We encourage all users to take advantage of the 7-day free trial to evaluate our service before committing to a paid subscription.

4. Exceptions

Refunds may be considered on a case-by-case basis for:

• Technical issues that prevent access to the service

• Duplicate charges or billing errors

• Unauthorized charges

5. How to Request a Refund

If you believe you qualify for a refund under the exceptions listed above, please contact us at [email protected] with:

• Your account email address

• Reason for refund request

• Any relevant documentation or screenshots

Refund requests will be reviewed within 5-7 business days.

6. Processing Time

If a refund is approved, it will be processed within 7-10 business days. The refund will be credited to the original payment method used for the purchase.

7. Annual Subscriptions

Annual subscriptions follow the same refund policy as monthly subscriptions. No prorated refunds are provided if you cancel mid-year. Your access will continue until the end of the annual billing period.

8. Changes to Refund Policy

VeloCoreLab reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date.

9. Contact Information

Questions about our refund policy? Contact us at [email protected]